Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Marquee — the software event venues use to run their business. By creating a venue, signing in, or otherwise using the service, you agree to these Terms. If you are using Marquee on behalf of a venue or organization, you represent that you are authorized to bind it to these Terms, and “you” refers to that organization.

These Terms work together with our Privacy Policy, which explains how we handle personal information.

Marquee is software that venues use to manage inquiries, tours, events, proposals, contracts, payments, vendors, and messages. We provide the platform; the venue runs its own business on it. These Terms cover marquee.cafe and the venue sites and desktop/mobile apps it powers.

You must provide accurate account information and keep it current. You are responsible for activity under your account and for keeping your sign-in methods (passkeys and magic links) secure. You must be at least 18 and able to enter into a contract. Tell us promptly if you suspect any unauthorized use of your account.

You agree not to:

• break the law or infringe anyone’s rights using the service;
• send unlawful, deceptive, or unsolicited messages (you are responsible for having a lawful basis and any required consent for the email and SMS you send);
• attempt to access another venue’s data, breach security, or probe, scan, or test the vulnerability of the service without authorization;
• reverse engineer, resell, or sublicense the service except as permitted;
• upload malware or interfere with or overload the service.

We may suspend or limit access to address violations or protect the service.

You and your venue own the information you put into Marquee. When a venue uses Marquee to manage its own clients and vendors, the venue decides what data to collect and why (it is the “controller”), and Marquee processes that data on the venue’s behalf (we are its “processor”), as described in the Privacy Policy.

You are responsible for having the right to collect and use the data you enter, for your own privacy notices to your clients and vendors, and for your lawful messaging. You grant us a limited license to host and process your data solely to provide and improve the service.

Marquee is offered at a flat $49 per venue, per month (or a discounted annual rate), covering the entire venue and unlimited team members — there are no per-seat charges. Fees are billed in advance and are non-refundable except where required by law.

We may change pricing with reasonable notice; changes take effect on your next billing cycle. You are responsible for any applicable taxes.

Card payments your venue collects from its own clients run through your own Stripe account, at standard Stripe processing rates, settling directly to your bank. Marquee takes no payment markup and is not the merchant of record for those transactions. You are responsible for those payments, including refunds, chargebacks, and compliance with applicable law, and your use of Stripe is subject to Stripe’s own terms.

The service works with third-party providers (such as Stripe for payments, and optional integrations you choose to connect). Those services are governed by their own terms and privacy practices, and we are not responsible for them. Our sub-processors are listed in the Privacy Policy.

Marquee — including the software, design, and the “Marquee” name and brand — is owned by us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You keep ownership of your own data, branding, and content. If you send us feedback or suggestions, we may use them without obligation to you.

The service is provided “as is” and “as available,” without warranties of any kind to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or secure, and offline and desktop features depend on your own devices and connectivity.

To the maximum extent permitted by law, Marquee will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

You agree to defend and indemnify Marquee against claims, losses, and expenses arising from your use of the service, your data and content, the messages you send, or your violation of these Terms or applicable law.

You may cancel at any time; access continues through the end of your paid period. We may suspend or terminate access for breach of these Terms or non-payment. You can export your data — to CSV, Excel, or calendar — within the app, and for a reasonable period after termination; we then delete or anonymize associated data as described in the Privacy Policy, except where retention is legally required.

We continue to improve Marquee and may update these Terms from time to time. When we make material changes, we will revise the “Last updated” date above and provide reasonable notice. Your continued use of the service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the United States and the state in which Marquee is established, without regard to conflict-of-laws rules. Nothing in these Terms limits any non-waivable rights you may have under the laws that apply to you.

Questions about these Terms? Email hello@marquee.cafe.